There has historically been confusion in the marketplace about what sales and service performance management is.  We've launched this Blog to help clear up the confusion. Some providers claim static dashboards and reports delivered to a few executives and analysts constitute a performance management solution.  These solutions leave the most important part of the organization out of the process - the front-line.  At the same time, operations searching for a better solution have spent years developing an internal data mart or data warehouse with a generic business intelligence tool and still haven't achieved their desired results - having experienced project delays, functionality short comings, inaccurate data, and the inability to link data to specific employee actions.

The intent of this Blog is to help organizations better understand the principles of performance management by sharing our experience helping some of the world's largest and most complex sales and service operations transform the way they sell to and service their customers.  We welcome your feedback and hope you will use this forum to share your own experiences.